top of page

Terms&Conditions

CUSTOMER CARE

At Qoppa Sports, we are committed to providing our customers with the highest level of service and support. We understand that our relationship with you doesn’t end after a purchase; it’s just the beginning. Our mission is to ensure that your experience with Qoppa is seamless, enjoyable, and above all, satisfactory.

Our Promise to You

Qoppa Sports is dedicated to the following principles:

  • Quality Assurance: Every product we offer is carefully crafted with the highest standards of design, technology, and materials. Whether you're purchasing our signature Thunderbolt paddles or accessories, you can trust that every item is made to enhance your performance.

  • Transparency: We believe in clear and honest communication with our customers. If you have any questions about our products, feel free to reach out, and we will provide accurate and comprehensive answers.

  • Responsiveness: We aim to respond to all customer queries and concerns as quickly as possible, ensuring that you are never left waiting when you need assistance.

How to Reach Us

We are here to help! If you have any questions about your order, our products, or any other aspect of our business, you can contact us via the following methods:

  • Email: For general inquiries or support, please email us at support@qoppasports.com. Our team strives to respond within 24 hours.

  • Live Chat: Visit our website for live chat support during our working hours. Our customer service agents are ready to assist you in real time.

Returns and Exchanges

We want you to love your Qoppa Sports products. If for any reason you are not completely satisfied with your purchase, please review our Return and Exchange Policy or contact us for assistance. We offer a hassle-free return process to ensure your peace of mind.

Warranty Information

All Qoppa Sports products come with a limited warranty against manufacturing defects. For detailed information on our warranty coverage and how to submit a claim, please visit our Warranty Page or contact our customer care team directly.

Customer Satisfaction

Your satisfaction is our top priority. We are committed to resolving any issues that may arise with your purchase in a professional and efficient manner. Whether you have questions about product care, need assistance with an order, or want to learn more about our latest offerings, we are here to provide you with a premium customer service experience.

At Qoppa Sports, we value our customers, and our goal is to make sure that you feel confident in every purchase you make. Thank you for choosing Qoppa – where innovation meets tradition, and where your performance comes first.

​WHOLESALE INQUIRIES

At Qoppa Sports, we are always excited to partner with retailers, distributors, and other businesses looking to carry our high-performance pickleball gear. If you share our passion for innovation, quality, and athletic excellence, we welcome the opportunity to discuss wholesale opportunities with you.

Why Partner with Qoppa?

  • Premium Products: Our pickleball paddles and accessories are crafted with cutting-edge materials like T300 carbon fiber, ensuring superior performance, durability, and customer satisfaction.

  • Unique Brand Story: Rooted in Greek mythology, the Qoppa brand offers a unique blend of tradition and innovation, appealing to athletes and enthusiasts alike.

  • Flexible Orders: We cater to a wide range of businesses, from specialty sports shops to larger distributors, offering competitive pricing and order flexibility.

  • Exclusive Designs: Stand out in the market with exclusive Qoppa designs that embody power, precision, and superior craftsmanship.

Get in Touch

For wholesale inquiries, please contact us at:

Please include the following details in your inquiry:

  1. Business Name

  2. Contact Information (Email, Phone)

  3. Location (Country, State, City)

  4. Business Type (Retail, Distributor, Online Store, etc.)

  5. Product Interest (Quantity, Models, etc.)

Our team will be happy to provide you with more information on pricing, shipping, and terms of sale.

Global Partnerships

Qoppa Sports is actively expanding its presence worldwide. Whether you're located in North America, Europe, or beyond, we are eager to discuss how we can work together to bring Qoppa products to your market.

We look forward to building a strong and successful partnership with you!

​PRIVACY & SAFETY​

At Qoppa Sports, your privacy and the security of your personal information are our top priorities. We are committed to maintaining the confidentiality of any information you provide us while ensuring a safe and secure shopping experience. This privacy and safety policy outlines how we collect, use, and protect your personal data.

Information We Collect

When you purchase from our website, subscribe to our newsletter, or inquire about our products, we may collect the following types of information:

  • Personal Information: Name, email address, mailing address, phone number, and payment information.

  • Website Usage Information: Data about how you navigate our site, including IP address, browser type, and pages viewed, to improve your shopping experience.

  • Order Details: Information about products purchased, order history, and preferences.

How We Use Your Information

We use the collected information to:

  • Process Orders: Ensure accurate and timely delivery of your orders.

  • Customer Service: Respond to your queries, feedback, and requests for information.

  • Marketing & Promotions: Send you newsletters, special offers, and updates about new products (only if you have opted in).

  • Site Improvement: Analyze user behavior to improve our website’s performance and enhance user experience.

We will never sell, trade, or share your personal information with third parties for marketing purposes without your explicit consent.

Data Security

Qoppa Sports takes your security seriously. We implement industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your personal and payment information from unauthorized access, disclosure, or theft. Our website is regularly monitored to prevent potential vulnerabilities and ensure a safe online shopping experience.

Third-Party Services

We may use trusted third-party services to assist in processing payments, managing orders, or hosting our website. These third-party providers are required to protect your information and are not allowed to use your personal data for any other purposes.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You can also opt out of receiving marketing communications by following the unsubscribe instructions provided in our emails or contacting us directly at support@qoppasports.com.

Cookies

Qoppa Sports uses cookies to enhance your browsing experience. Cookies allow us to recognize your preferences and provide a personalized experience. You can choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features of our website.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or store any personal information from children. If we learn that we have received personal data from a child under 13, we will take steps to delete it as quickly as possible.

Policy Updates

We reserve the right to update this Privacy & Safety policy as needed to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check back periodically for updates.

Contact Us

If you have any questions or concerns regarding our privacy policy, please reach out to us at:

Your trust is important to us, and we are committed to protecting your privacy and ensuring your safety while shopping at Qoppa Sports.

PAYMENT METHODS​

At Qoppa Sports, we strive to make your shopping experience as convenient and secure as possible. We offer a variety of payment options to suit your needs, all processed securely through our trusted payment partner, Stripe.

Accepted Payment Methods:

  • Credit / Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • PayPal: You can choose PayPal for quick and secure payments with your existing PayPal account or credit card.

Our payment system is fully encrypted and PCI compliant, ensuring that your personal and financial information is always protected. Once your payment is processed, you will receive a confirmation email with your order details.

If you have any questions about payment methods or experience issues during checkout, please contact us at support@qoppasports.com for assistance.

bottom of page